RATES
Document Operations Experts
Professional - Industry Focused - Experienced
Contrary to the practice of most consulting or staffing firms, Print/Mail Consultants does
not bill clients based on an hourly rate. In fact, we don’t have an hourly rate at all.
We also don’t charge for normal travel expenses from our offices to yours, or for hotel,
meals, and ground transportation while on site at your location. Some consulting firms
don't include these expenses in their quotes. But they do show up on your bill.
There are many reasons for these policies. But at the end of the day we feel that a fee
based upon the value that is derived from doing the project is fairer to our customers than
one that is based on how long it took us to do the job.
Our clients see a lot of benefits to this value-based billing approach:
1. Costs you can count on, with no surprises.
2. If additional work that must be performed is discovered in the course of the project, you
won’t have to go through another budgetary review (and its inherent delays) to get
additional funds.
3. If we decide that additional resources are necessary on a project, there is no additional
cost provided you haven't requested a scope or timing change. In most consulting
contracts, bringing on additional people means paying for another body that is “on the
clock”. Not so with us.
4. There is never a meter running if circumstances create some idle time. Who wants to
be counting up the dollars wasted on consulting fees if a delay occurs?
5. There will never be any debate or question about what is billable time and how it was
spent (travel, work done away from your site, etc.).
6. The billing and payment administrative tasks are greatly simplified for you and for us.
By not billing for expenses there are far fewer bill-generation, invoice approval, and
reconciliation activities that need attention. We can all spend more time tackling the
challenges you hired us to handle.
7. We are motivated to get in and produce results, instead of ensuring that a project
generates the budgeted number of billable hours.
8. This is by far the easiest way to work together. It fosters a relationship where our
organization and our clients are interested in the same things – quickly producing the
desired outcomes.

Print/Mail Consultants All rights reserved.
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The PLD Group uses
service centers across the
country to print and mail
patient statements on
behalf of our medical
practice customers. Over
the years, we’ve called on
Print/Mail Consultants for
advice on what to look for
in these service providers.
As a result of the research
and the introductions
Mike has made for us,
we’ve added two service
centers to our group of
providers and we’re
working on adding a third.
PMC also lets us know
about new opportunities
or technologies that are a
fit for us and keeps us
informed about important
issues through their
monthly newsletters.
Patti Drinville, President
The PLD Group Inc.
Document Operations Experts
Professional - Industry Focused - Experienced